Many of you may have read my piece about
dealing with Telstra, and how it almost caused me to experience a brain aneurysm. I dealt with Optus today about my phone bill, which funnily enough the exact same situation that I had with Telstra. I'm going to do a comparison piece for you, in case you are in the market of choosing a telco for your mobile plan.
Actually just before I begin, I really want to point out my distaste for 24 month contracts. Who came up with this construct?! I don't know
what I'm having for dinner tonight, let alone where I'll be in my life in
two years?!
Seriously, ever notice how:
- Your phone contract is 24 months,
- Your phone warranty is 12 months
- The microphone and/or speaker in your $1,000 smartphone inexplicably dies on you 13 months in.
It's like clockwork. I always get caught out with this, having to buy a dodgy stop-gap phone or instead opt to pay out my existing contract in favour of getting the newest shiny gadget. Two years is just too damn long, and I implore the ACCC to set some legal standards to circumvent this type of profiteering conduct.
Anyway, I digress. Let me tell you how I had to deal with Optus today.